Samsung’s 980 Pro solid-state drives (SSDs) may fail due to a firmware issue, leading to system crashes, particularly if the SSD is used as the boot drive in a Windows system.
Puget Systems, a system builder, discovered the problem and confirmed that the firmware shipped with the 980 Pro SSDs caused the failure.
The issue mainly affects the 2TB version of the drive, but Samsung recommends updating the firmware on all 980 Pro drives to prevent the problem from occurring.
The firmware update is easy to install and should preserve existing data. However, backing up important data is recommended just in case.
Samsung’s newer 990 Pro drives are also reportedly experiencing health issues, but Samsung is not accepting responsibility for those failures.
Samsung’s 980 Pro SSDs, which are commonly used in gaming PCs, become locked in read-only mode, rendering the drive completely unusable. According to Puget Systems, the firmware version 3B2QGXA7 is the affected version, while drives running version 4B2QGXA7 are reportedly safe. Samsung recommends updating the firmware to the latest version (5B2QGXA7) to prevent the issue from occurring.
The update process is straightforward and can be performed using the Samsung SSD Magician software available on the SSD support site. However, Samsung has not officially communicated with its customers about the issue. Puget Systems, on the other hand, is reportedly in touch with all its potentially affected customers through email.
It is worth noting that Samsung’s SSDs have been experiencing issues lately, with reports of declining health in the newer 990 Pro drives. However, Samsung is not accepting responsibility for those failures, and drives returned to the manufacturer are being sent back with claims that no defect has been found. The lack of response from Samsung has caused concern among users of its products, particularly those experiencing issues with their SSDs.
In conclusion, if you own a Samsung 980 Pro SSD, it is essential to update the firmware as soon as possible to prevent the drive from failing. While the update process is simple, backing up critical data before the update is always recommended.