In theory, a home security camera should offer instant peace of mind — live video on demand, immediate alerts, and easy access to recordings help you protect what matters most. In practice, recent updates to the YI Home app have turned that promise on its head, leaving many users feeling betrayed, frustrated, and unsafe.
From Utility to Monetization Hell
YI cameras were once celebrated as affordable and reliable devices with local storage capabilities and straightforward app controls. But the modern YI Home app now aggressively pushes users toward paid subscriptions — often at the expense of basic functionality.
Instead of giving priority to security, the app bombards users with intrusive advertisements before they can view their own camera feeds or recordings. These ads can appear:
When opening the app
When attempting to view live video
Before playing back motion-triggered clips
In some reports, users describe watching ads that take 30 seconds or more before they can access their cameras — crucial time lost during real emergencies.
This aggressive monetization has led many users to call the experience a “bait-and-switch” — you buy hardware for peace and security, then find that the software you depend on is crippled unless you pay.
Security Undermined by Ads
It sounds counterintuitive, but many users now argue that the app’s current design undermines the very security it’s supposed to provide. As one long-time reviewer put it, rapid access to your cameras is crucial; forcing someone to watch ads before viewing a triggered event defeats this purpose entirely.
On Trustpilot, numerous customers express nearly identical frustrations: the app is “full of ads,” “impossible to use in emergencies,” and “a waste of money.” These sentiments appear frequently among the platform’s lowest-rated reviews.
Paywalls Where There Should Be None
Even core functions once included with the purchase — such as viewing short motion clips or accessing recordings stored on your own microSD card — are being pushed behind subscription walls, according to multiple user reports.
Reddit threads echo this clearly: users who used to enjoy free access to motion events now receive prompts demanding subscriptions for what used to be a standard feature.
Customer Support and Cancellation Nightmares
Frustrations with the app’s monetization are compounded by numerous complaints about customer service. Some users report:
Difficulty or refusal to cancel subscriptions
Unresponsive support channels
Unexplained or unwanted charges
One Reddit thread documented a user’s repeated attempts to cancel their subscription being ignored, leaving them to resort to blocking payments via their bank.
A Community in Revolt
The backlash has been loud and persistent:
Long-time customers have thrown away their cameras in frustration.
Multiple users recommend alternative brands (e.g., TP-Link Tapo) with no ads and better app experience.
Some have even shared workarounds like installing older versions of the app to avoid new ad hooks.
“I paid for the cameras. Why am I watching ads to see what’s happening in my own house?” isn’t just frustration — it’s a question of security and ethics.
Security vs. Revenue: The Core Issue
A home security camera should be reliable, fast, and accessible. When a manufacturer prioritizes onboarding you into a recurring revenue stream at the cost of those core functions, it crosses a line from annoying monetization into compromised safety.
Critics argue that if an app interrupts your ability to instantly check on your home, vulnerable family members, or pets — with ads for games or unrelated upsells — then it’s no longer a security tool; it’s a sales delivery platform disguised as one.









